Selling your Gold? – Frequently asked questions (FAQ ‘s)
Some common queries that our customers ask us. Selling your gold related – Frequently asked questions (FAQ) answered by our helpdesk. In case you have any further queries please contact us.
Q1. What are the benefits Selling to DGold vs other gold companies ?
At DGold you will experience a host of benefits such as Professional approach, Fair valuation, Worlds most advanced SI Pin XRF Testing equipment (Table top view so that you can see the results yourself), Accurate deduction of impurities & other elements, At par with market prices, Lowest service charges & overall the best prices for your treasured possesions.
Q2. How is Valuation done and how long does it take?
Valuation is no more a complex procedure, there are NO scratch & acid tests involved, we use the worlds no. 1 testing table top equipment to evaluate your gold right in front of you which takes just 20 seconds per article.
Q3. Do you charge for Testing and Valuation?
Estimation is provided free of cost, but however if you only require a quotation and want to sell at a later point then valuation charge is Rs 200/test & Rs 250/test with a report. (The charges can be re-reimbursed if sold to DGold within 3 days)
Q4. How do you determine the value of a commodity?
Simple formula to determine the value of a commodity :
Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-) service charges = Payout Value
Q5. Is there any value for the stone content in my jewellery ?
Stones such as american diamonds, zircons & Semi-precious stones like Ruby, Emeralds or sapphires do not have any resale value. However ornaments studded with natural diamonds & uncut diamonds will be considered if the stone quality is good.
Q6. Will my ornaments get damaged due to Testing?
NO your ornaments will not get damaged in the normal course of XRF test, however in rare cases if we feel further assesment is required then with your approval we will conduct tests which may require cutting or melting the ornament.
Q7. How are the payment done, how long will it take to credit the funds ?
All payments will be made as per our company guidelines either by CASH* / IMPS / NEFT / RTGS. (*Subject to statutory guidelines) CASH – Instant | IMPS – Instant | NEFT & RTGS – may take up to 3hours.
Q8. I am not a resident of Bangalore can i sell ornaments & what are the documents required ?
YES you can by providing 1 Photo ID & 1 (local) Address & 1 (Native) Address proof – refer (Documents required to transact)
Q9. Can i buy back my ornaments once sold to DGold?
NO we will not be able to re-sell it as we will be melting it for purification immediately, only if you have opted for a EMI buy back scheme you will be able to retrieve your jewellery.
Q10. What are your service charges & how does it fare compared to other gold buyers?
Our Service charges are : Gold Jewellery 2% / Gold Bullion 2.5% / Gold Jewellery release from Banks & loan companies 3% / Silver Articles & Bullion 3% / Diamond Jewellery & Solitiares 3% (Please do not compare our fares & services with other gold buyers who charge from 0% to 3%, Other gold buyers may offer attractive rates but you will notice that their valuation will be the lowest. We follow a standard & a fair valuation procedure which will be beneficial to you always.)
Q11. Can I sell Gold / Silver belonging to my relative, neighbor, friend ?
NO you cannot, It is highly advisable that you dont take such a risk even if you are offered any kind of commission. You will be the primary convict in such fraudulent transactions and will attract harassment, fine & Jail term from the authorities. You can sell Gold / Silver / Diamonds which belong to you, your spouse or your parents with their consent.
Q12. Upto what quantities can be sold & can i sell my broken or tampered jewellery?
No quantity is too small or big for us, you can sell any quantity. YES we purchase broken gold jewellery if you provide a proper explanation for the same.
Q13. Do you purchase white gold?
YES we purchase white Gold, Rose gold, Pink gold, Yellow gold, and all colors shades of gold.
Q14. Do you share my mobile no. / documents for marketing purposes?
Occasionally we will send you our offers & services but we would not use it with other third parties for marketing. Your documents will be stored securely for future transactions at DGold. We are liable to produce your details & documents to Government authorities if they request.
Q15 How will you determine the stone, beads, enamel or wax content in the jewelry?
If your jewelry contains any of the above elements our valuators will compare it to our master stone set to determine the stone density, This method may have a tolerance of +/- 0.5gms and does not involve any damage to the gold jewelry. In the case of wax filled jewelry we will heat the gold to drain out the wax content in our in-house workshop.